Terms & Conditions

Conditions of use

Welcome to our online cruelty free, natural/and or organic cosmetic and skincare store for you, your baby and your pets. If you visit or shop within this website you accept and agree to adhere to the following conditions. Please contact us if you have any questions or email us: enquiries@donoharm.co.nz


If you are not happy with your natural, cruelty free product or you have issues with the shipping then please contact us within 28 days and we will sort it out as quickly as possible for you. Just email us at enquiries@donoharm.co.nz


Free shipping on orders over $35.00 anywhere in NZ. For orders under $35.00 in NZ we charge a flat shipping rate of $5. Shipping to Australia will cost $30.00 and $45.00 to the rest of the world!

Please allow a week for delivery in New Zealand and two weeks for the rest of the world.

Please contact us if your product is delayed.

Make sure your delivery address is correct – we can’t be responsible if your product doesn’t get to your address if it is inaccurate or not complete. We are not liable for any shipping problems that are outside of our control.


Customs and import regulations differ between countries. It is up to the buyer not the manufacturer or DoNoHarm to be aware of these. We will not replace or refund any goods or costs if your delivery is confiscated by government bodies in your country.


We value your privacy and your business and therefore we will not sell or market your information to any third party. We do not store your credit card details. Your payment details are processed through our secure Payment Gateway partner.

Electronic Communications

When you visit this website or send e-mails to us, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, invoices and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing.


We have done our best to source natural and/or organic cosmetic and skincare manufacturers who do not use harmful chemicals in their products or test them on animals. However, this website does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by this website is not as described, your sole remedy is to return it in an unused condition.

This website makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. You expressly agree that your use of this site is at your sole risk.

We reserve the right to make changes to our site, policies and Terms and Conditions at any time without notice.

This website reserves the right to remove or edit any harmful content.


All content included on this site is the property of this website or its content suppliers and is protected by international copyright laws.


If you have any complaints please contact us enquiries@donoharm.co.nz